Frequently Asked Questions
Everything you need to know about your Ceres Chil experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
Ceres Chil accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Ceres Chil garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination and local customs regulations.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.